Terms & Conditions — Chauffeur-Driven Limousine Hire
Last updated: 1 January 2025
These terms and conditions govern the use of the chauffeur-driven vehicle hire and concierge services provided by Belgium Elite Way, hereinafter referred to as "Belgium Elite Way". By using our services, the client accepts these terms without reservation.
1. Purpose of the Services
Belgium Elite Way offers chauffeur-driven vehicle hire services (limousines, sedans, vans, minibuses), concierge services, and security services, including but not limited to hotel bookings, airport transfers, private excursions and other luxury services.
2. Booking the Services
- Booking procedure: bookings can be made via our website, by phone or by email. To secure a booking, a deposit may be required, and the booking will be considered confirmed once payment is received.
- Booking lead time: we recommend booking services at least 5 days in advance to ensure the availability of both the vehicle and the chauffeur. Last-minute bookings may be accepted subject to availability.
- Required information: the client must provide complete and accurate information regarding the date, time, pickup location, drop-off location, and any additional services requested (for example, concierge or security needs).
3. Pricing and Payment
- Rates:rates for vehicle hire, concierge services and security services are listed on the company's website or provided on request. Prices may vary depending on the duration of the hire, the type of vehicle, additional services and specific transport fees.
- Deposit: a 10% deposit is required upon booking confirmation. The remaining balance is due before the start of the service or according to the terms agreed upon.
- Payment methods: payment may be made by credit card, bank transfer, or any other method accepted by Belgium Elite Way.
4. Cancellation and Modification
- Cancellation by the client: in the event of cancellation, fees may apply depending on the time remaining before the date of the service.
- Cancellation or modification by the company: in the event of force majeure or an unforeseen circumstance (vehicle breakdown, chauffeur unavailability, etc.), the company reserves the right to cancel or modify the booking. A full refund will be issued if the service cannot be delivered, or an alternative may be offered.
5. Client Responsibilities
- Behaviour during the service: the client and their guests must behave respectfully towards the chauffeur and the crew. Any inappropriate, illegal or dangerous behaviour may lead to the immediate termination of the service, without refund.
- Damage and harmful conduct: the client is liable for any damage caused to the vehicle during the period of the hire. Should damage occur, the company may invoice additional fees for repair or cleaning of the vehicle.
- Vehicle capacity: the client undertakes to comply with the maximum capacity of the vehicle (number of passengers) and with applicable laws regarding the use of seatbelts, alcohol and illegal substances.
6. Insurance
All our vehicles are covered by professional insurance, including third-party liability, property damage and roadside assistance in the event of an accident. Passengers are responsible for their personal belongings on board the vehicle.
7. Limitation of Liability
The company cannot be held liable for any delay or cancellation due to circumstances beyond its control, such as extreme weather conditions, road accidents, strikes or unforeseen events.
8. Personal Data Protection
The company respects the confidentiality of the personal data collected for booking management. This data will be used only for internal administrative and commercial purposes, in accordance with personal-data protection legislation (Regulation (EU) 2016/679 — GDPR). For more details, please see our privacy policy.
9. Force Majeure
Neither party shall be held liable for a failure to perform its contractual obligations if that failure is due to a force majeure event, as defined by applicable law.
10. Governing Law and Jurisdiction
These terms and conditions are governed by Belgian law. In the event of a dispute, the competent courts shall be those of the company's registered office, unless otherwise provided.
11. Contact
For any question concerning these terms and conditions, you can contact us at info@belgiumeliteway.be or by phone at +32 492 98 89 69.